Your Apps Are Critical. Our Support is Constant.
The “Run Model” is more than bug fixing. It’s about preventive maintenance, performance optimization, and ensuring your business never stops.
Tier 1: Essential
Critical Bug Fixes.
Email Support.
48hr SLA.
Tier 2: Business (Recommended)
Minor Enhancements included.
Quarterly Health Check.
Phone/Zoom Support.
24hr SLA.
Tier 3: Enterprise
Dedicated Account Manager.
On-demand feature development hours.
Priority 4hr SLA.
Why “Run Model”?
Evolve, Don’t Stagnate: “Software isn’t static. As your business changes, we tweak workflows, add fields, and adjust logic so your system stays relevant.”
Platform Updates: “Zoho releases updates frequently. We test your apps against new versions to prevent breaking changes.”
